Data Protection - EcoShine Car Wash and Car Care Detailing Services in Johor Bahru
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Data Protection

Personal Data Protection Notice

EcoShine Concept Sdn Bhd and EcoShine Accessories Sdn Bhd (“EcoShine”) are committed to the protection of your Personal Data in and outside of Malaysia. This personal data protection notice (“Notice”) explains the collection, processing and disclosure of your Personal Data pursuant to the Personal Data Protection Act 2010 of Malaysia (“Act”).


“Personal Data” means information about you which you have provided to EcoShine when you request for information, sign up for our products and services, enter into any commercial transactions with EcoShine and/or its related companies, upon registration as a user on any of our online portals, and may include but not limited to your name, age, identity card number, passport number, address, gender, date of birth, online identity, children basic details, marital status, occupation, bank account details, income range, contact information, email address, employer, race, ethnic origin, nationality, location data, media preference and usage, viewing, technical and device data when you visit our websites, including your browser or device type, unique device identifier, IP address and any additional information relating to you. In the event that you provide us with any Personal Data relating to a third party identifiable from your Personal Data (e.g. information of your spouse, children, parents and/or employees), you represent to us that you have obtained the consent of the third party for us to process their Personal Data in accordance with this Notice.

Obligatory Personal Data and Impact Resulting from Failure to Supply Personal Data

It is obligatory to provide us with your Personal Data where it is indicated as such in any of our application, registration or request form which may be provided to you physically, through our online portals or our website (“Obligatory Personal Data”). Obligatory personal data are those that we require in order to provide you with our products and services. The failure to supply such Obligatory Personal Data will affect your ability to access to member-restricted portal as well as being unable to provide you with the products and services that you have registered and subscribed for and the updates on our latest products, services, promotions, events and/or launches (“Products and Services”). Voluntary personal data are those that are not mandatory in order for us to provide you with our Products and Services (“Voluntary Personal Data). If you do not provide us with Voluntary Personal Data, you can still sign up for our Products and Services.

How We Collect and Process Your Data

How We Collect and Process Your Data

a) When you register a user account or subscribe to our service(s) on our website or on any of our online portals;

b) When you contact us through various methods such as application forms, emails and letters, social media platforms including but not limited to Facebook, Twitter and Instagram, telephone calls and conversations you have with our EcoShine staff and or authorized agents.

c)  When you participate in any surveys, questionnaires, competitions, contests, offers, promotions or otherwise interact with us online or offline via an appointed third party;

d)  When you commence a business relationship with us or when you enter into any commercial transactions with us but not limited to you providing goods and/or services or your professional services;

e) From such other third-party sources where you have given your consent for the disclosure of Personal Data relating to you, and/or where otherwise lawfully permitted;

f) From publicly available sources.

In the event that the circumstances listed in paragraphs (a) to (f) above result in sharing of personal information relating to other persons (for example your family members, employees or friends) with us, you confirm that, you have obtained their consent or otherwise entitled to provide their personal information to us and for us to use according to this Notice, and you have informed them to read this Notice.

Use of Personal Data, Limitation of Purpose

Personal Data collected by EcoShine may be used for, but not limited to the extent necessary for the purposes of:

a) technical administration of the website, for customer management;

b) for product surveys;

c) providing services to you or in responding to any query from you and/or your representative;

d) for our internal record-keeping;

e) for internal investigations;

f) communicating with you;

g) taxation and/or auditing purposes;

h) conducting events, programs, client promotional activities, and marketing in connection with our services;

i) sending material such as newsletters, articles and other updates;

j) for the exercise of any functions conferred or obligation imposed on any person by law and/or towards the administration of justice; and/or

k) for any purpose incidental, ancillary or in furtherance to the abovementioned purposes.

(collectively referred to as “Purposes”)


Personal Data provided to us will generally be kept confidential but you hereby consent and authorize us to provide or disclose your Personal Data to the following categories of parties: -

a) Any person to whom we are compelled or required to do so under the law or in response to a competent or government agency;

b) Any person to whom you have granted access to the products, services or other means of communication which we have provided or are providing to you;

c) Any of our related companies and subsidiaries including those established in the future, in Malaysia and all other countries;

d) Our strategic business partners and authorized representatives;

e) Our auditors, consultants, accountants, lawyers or other financial or professional advisers;

f) Our sub-contractors or third-party service or product providers as may be determined to be necessary or appropriate.


We shall keep and process your Personal Data in a secure manner. We endeavor, where practicable, to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of your Personal Data and the accidental loss or destruction of, or damage to, your Personal Data. We shall keep you informed of any breach to your Personal Data. While we endeavor to take all reasonable steps to protect your Personal Data and keep your Personal Data protected, there may be situations where you are linked to external websites while using our website, which we shall not be held responsible for the data policies procedures, or content of these external sites.

Data Transfer & Sharing

Where we consider it is necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your Personal Data to any of our related companies and subsidiaries including those established in the future or third party service or product providers within or outside Malaysia, under conditions of confidentiality and similar levels of security safeguards. You hereby consent to us transferring your Personal Data outside Malaysia in these instances where it may be necessary for us to transfer your Personal Data outside Malaysia if any of our service providers or business partners who are involved in providing part of our services are located in countries outside of Malaysia. Reasonable steps will be taken to safeguard your Personal Data whereby these service providers and business partners will not use the Personal Data for any reason other than to provide the services they are contracted to provide.

Data Retention

We will retain your Personal Data in compliance with this Notice for the duration of your relationship with us whether it is through the provision of any product or service, or for such period as may be necessary to protect our interests and/or where otherwise required by law. We will ensure that all Personal Data is destroyed or permanently deleted when such data is no longer required.


We would like to use your Personal Data to be able to inform you about our products and services and, if applicable, to ask you about them. Of course, participation in such activities is voluntary. If you do not wish to take part, you can notify us at any time with our contact details provided below so that we can exclude your Personal Data accordingly.


By browsing our website or clicking ‘I Agree’ on our web page or application which links or makes reference to this Notice, you hereby consent to the use of your Personal Data as set out in this Notice as may be amended from time to time. The updated version of this Notice shall be available on our website. Where you have indicated your consent to receiving marketing or promotional materials/communication from us, you consent to the use of that Personal Data as set out in this Notice. You may opt-out from receiving such marketing or promotional material at any time. You may contact us via +607 863 0572.

Your Right of Access and Correction

In order to provide you with effective and continuous Products and Services, it is required that you provide us with accurate and complete Personal Data, failing which we may not be able to process your application. You may request access to your Personal Data (at a prescribed fee), and/or correct your Personal Data which is inaccurate, incomplete, misleading or not current, if necessary. You may contact us using the contact details found in our website or in this Notice above.

In the event that you do not approve of our use of your Personal Data for any other purpose apart from the purpose for which your information was provided to us, you may inform us of this by contacting us using the contact details found in our website or in this Notice above, and we shall take all reasonable efforts to comply with your request and in accordance with the personal data protection law and regulation of Malaysia.